Questions

Kerbside collection of up to 4 boxes, bags or suitcases costs £149 including VAT, in either direction. Ten pieces cost £239, twenty cost £359. Assisted, where a two-person crew carries everything from inside, starts at £299.

No. The price in the booking form is the full price. It includes VAT, payment fees and standard cover.

Bookings are paid online by card, Apple Pay, Google Pay or Link when you book. That is what keeps the admin small and the prices low.

Yes, free of charge until the booking cutoff: 12:00 two days before your collection day. After cutoff the run is planned and loaded around your booking, so it is no longer refundable.

Yes. Reply to your confirmation email with what you want to add and we will send a payment link for the difference. Do it before the cutoff.

Your postcode decides the day: Cambridge Tuesdays, London Wednesdays, Scotland Thursdays, Oxford and Swindon Saturdays. One van, one route, full both ways is why 10 boxes costs £239 and not a van day rate.

Fortnightly. The booking form and the run dates page show the next three open runs for your postcodes with exact dates.

Northbound: 5 to 9 days from collection to the Thursday delivery, depending on your postcode day. Southbound: 2 days to Oxford and Swindon, 5 to Cambridge, 6 to London.

At our secure Oxfordshire hub. Every piece is labelled with your reference, checked in on arrival and checked out on loading.

Not yet. We cover G, FK and EH postcodes. Join the waitlist in the booking form and we will email you when your area opens.

You bring everything to your front door (ground level access) and one driver loads it. It is the cheapest way to travel and perfect for boxes and bags you can carry yourself.

A two-person crew comes inside and carries everything out, on any floor, at both ends if you need it. From £299, plus a stairs charge per end where there is no lift: £15 for 2nd or 3rd floor, £30 for 4th and above.

Small furniture yes, if it is at the door ready to lift: think desk chair, bedside table, TV in a box. If it needs carrying from inside, choose Assisted.

Any box, bag or suitcase up to 30 kg. Bikes and small furniture are priced separately and never eat into your piece count.

No. Any sturdy box, holdall, rucksack or suitcase is fine. Write your booking reference on each piece; we bring labels on the day too.

Pedals off if you can and bars turned. A bike box or bag is welcome but not required. Bikes are £59 each.

Liquids, large batteries, perishables, cash, jewellery and hazardous items. The full prohibited items list explains why and what to do instead.

Standard cover of £50 per piece is included. If something is worth more than that, it should travel with you, not on the van.

You get a 4-hour window by text the evening before each leg, collection and delivery. The driver calls or texts when they are close.

Text or call the number in your window message as early as you can. Before cutoff we can move you to the next run free. On the day, a missed collection usually means waiting for the next run.

Yes. Put their name and number in the booking notes and make sure they have your reference.